Contact Us

Entertainment Benefits Group is committed to providing our customers with a world-class experience from start to finish.

We have dedicated customer service representatives available to answer any questions you may have and to assist you with your travel and entertainment needs.

Help and Support

Find My Tickets Cancel my Hotel Booking

For other inquiries, please feel free to complete the following contact form:

Contact Form

First Name *

Last Name *

Email *

Phone Number *

Order ID *

* Your Order ID allows us to better facilitate your request. Please find it on the upper right-hand side of your order confirmation email received at time of purchase. If you are not inquiring about an existing order, please enter N/A.

Contact Reason *

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Customer Service

For real time assistance, please call us for the following:
- Date specific purchase is scheduled within the next three days
- Hotel reservations with a cancellation window or check-in date that occurs within the next 24 hours.

Customer Service Representatives:

833-494-7267

Local/International:

833-494-7267

Fax:

407-393-5866

**Savings amount represents the difference between the Sam's Club price and the supplier's retail price. For more information, see the Savings Claim Disclosure.

Products and services listed on this website are private offers for registered members only.

*Hertz Limited Time Offer: Reserve for at least 4 days and pay for one less day. Discount applies to the pay later base rental rate only. Discount will vary depending on date, location, car class, length of keep and other factors. Taxes, fees, and options are excluded. Offers are available at participating Hertz locations in the U.S. and Canada. Age, driver, credit, and qualifying rate restrictions for the renting location apply. Twenty-four (24) hour advance reservation required. Offer not valid and rate change or additional fees may apply in the event of reservation modification, early/late vehicle return or if not returning vehicle to renting location. Offer has no cash value, and may not be used with other discounts, promotions, or special rates. Valid on all car classes except large SUVs, economy, compact, and Dream vehicles. Offer must be booked between 4/1/2026 and 6/30/2026 for vehicle pick-up 4/6/2026 through 6/30/2026. Subject to availability, blackout periods and additional restrictions.

¹To qualify for this offer you must make qualifying prepaid travel and entertainment purchases through Sam's Club Travel (https://serviceshub.samsclub.com/) with your Sam's Club Consumer Mastercard from 12:01am CT on June 1, 2026, to 11:50pm CT on June 30, 2026. Excludes rental cards. Offer is not valid on purchases with a transaction date outside of the offer period. For eligible travel purchases (minus returns and adjustments), 10% will be added to your Sam's Cash balance (1% in the other category) and (9% in the bonus category). The additional Sam's Cash earned from this offer will be posted to your account's Sam's Cash balance within 90 days from the end of the offer period. Account must remain open, in good standing, and not become delinquent. See your "How to Earn Sam's Cash with your Sam's Club Mastercard” rewards program for details. Subject to credit approval.

²This travel website is a service provided by EBG and is not owned or operated by Sam's Club.

The Sam's Club World Elite Mastercard is issued by Synchrony Bank pursuant to a license by Mastercard International Incorporated. Mastercard, World Elite Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.